- August 23, 2021
- Posted by: Pradeep
- Category: Software Upgrade Failure
ERP upgrade failures can have detrimental effects on any firm/institution. What if it happens with an organization like The Royal Bank of Scotland? It is a name so gigantic that the world can’t keep calm and keeps ratting about it for years. It was a big IT failure incident that obstructed its 6.5 million customers from accessing their accounts. Furthermore, it evoked a mind-boggling fine of £56m.
What Was The Actual Incident?
It was June 2012 when RBS tried to implement a software upgrade on its banking systems. It was specially intended for the CA-7 software that was managing its payment processing platform. However, the update didn’t end well and turned out to be a hazardous event. Merely in one hour, RBS lost its ability to process payments, be it business or individual customers. The upgrade brought forth the issue in the central computer responsible for preceding the payments. The other banking entities in the RBS Group, too, were not devoid of this IT catastrophe.
Lessons to Learn
The RBS upgrade failure was a great embarrassment. However, these types of events can take place in any part of the world when proper cautionary measures are not taken. The RBS ERP failure is an incident to discuss, yet it is a lesson to learn for the fail-safe deployment of the ERP solutions for your business or enterprises. Check below:
1: Make Sure Procedures & Processes Are Flawless
In the first place, you need to ensure the impeccable implementation procedure of an ERP solution for your business. It can be a daunting task as you and your employees need to understand the safe and effective utilization of the software. Adopting a new system can have a significant impact on your company’s working culture.
2: Formal Risk Assessment Is Must
Risk management is one of the most crucial tasks when implementing an ERP solution for a business process. If not, you may experience something like the “RBS incident” at your level. On the other hand, risk-free implementation of ERP software for enterprises can be rewarding, and it can streamline all the major competencies of your business.
3: Work With Certified Industry Experts
Choosing a certified expert for your ERP implementation means half the job done. In-depth knowledge of the software is mandatory. When the expert you hire has vast technical and functional expertise related to the software, you can get it on-boarded to your work culture with the utmost peace of mind. Certified experts have immense expertise in implementing these solutions in the relevant industry and are aware of most of the “what if” situations. Thus, they can provide you fail-safe software solutions for your business.
4: Product Testing Is Imperative
Product testing before the final launch can save you from the major IT disruptions and keep the annoying IT hurdles at bay. The several stages of quality assurance and software testing prevent the program from crashing when going live. It checks how well it runs and how efficient it is for your unique business environment. Besides, it also checks the compatibility of the program with the system it is intended to run.
5: Have a Solid Recovery Plan
In the aftermath of an ERP software-related IT nuisance, a disaster recovery plan offers options for promptly restarting work and minimizing interruptions. It’s an important aspect of a business continuity plan since it enables adequate IT recovery and data loss prevention. Business continuity is an evident benefit of having a disaster recovery strategy, regardless of the conditions.