Telecom Billing System Automation & Revenue Recovery
A mid-sized telecom operator serving 1M+ subscribers eliminated billing disputes and recovered 25% in lost revenue through an intelligent billing automation platform seamlessly integrated with their existing CRM and financial ERP.
Measurable Outcomes
Revenue Recovery
Dispute Reduction
Subscribers Managed
Billing Cycle Speed
Business Challenges
Complex subscription billing causing widespread revenue leakage and customer disputes
Manual billing reconciliation requiring 40+ finance staff hours every month
No real-time usage tracking leading to billing inaccuracies and customer dissatisfaction
Inability to create flexible pricing plans or bundle offers without IT intervention
Disconnected systems between billing, CRM, and financial ERP creating costly data silos
High customer churn driven partly by billing dissatisfaction and slow dispute resolution
Key Capabilities Delivered
A comprehensive digital transformation covering every critical area of operations.
Automated Billing Engine
Real-time usage-based billing with full support for prepaid, postpaid, and hybrid subscription models at scale.
Real-Time Usage Tracking
Live consumption monitoring across voice, data, and value-added services with instant billing updates.
Self-Service Customer Portal
Mobile and web portal for subscribers to view bills, track usage, make payments, and raise disputes.
Flexible Pricing Management
No-code pricing plan configuration with bundle management, promotions, and automated rate adjustments.
ERP & CRM Integration
Seamless integration with existing CRM and financial ERP for unified customer and revenue management.
Revenue Assurance Analytics
Advanced analytics for revenue leak detection, billing accuracy monitoring, and financial forecasting.
Ready to Achieve Similar Results?
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